Expert BA

Prosci Change Triangle (PCT)

• Success
• Leadership/Sponsorship
• Project Management
• Change Management

Prosci ADKAR® Model

• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement

Prosci 3-Phase Process

1. Prepare Approach
   • Define Success
   • Define Impact
   • Define Approach
2. Manage Change
   • Plan and Act
   • Track Performance
   • Adapt Actions
3. Sustain Outcomes
   • Review Performance
   • Activate Sustainment
   • Transfer Ownership