Communicate Business Analysis Information


The purpose of Communicate Business Analysis Information is to ensure stakeholders have a shared understanding of business analysis information.


Business analysts must communicate appropriate information to stakeholders at the right time and in formats that meet their needs. Consideration is given to expressing the information in language, tone, and style that is appropriate to the audience.
Communication of business analysis information is bi-directional and iterative. It involves determining the recipients, content, purpose, context, and expected outcomes. Task Plan Stakeholder Engagement (p. 31) evaluates communication needs and plans anticipated messages.
Communicating information does not simply involve pushing information out and assuming it was received and understood. Business analysts engage stakeholders to ensure they understand the information and gain agreement. The business analyst acts on any disagreements. The method of delivering the information may need to change if the stakeholders are not receiving or understanding it. Multiple forms of communication might be required for the same information.

  • Business Analysis Information
  • Stakeholder Engagement Approach
  • Elements:
    • Determine Objectives and Format of Communication
    • Communicate Business Analysis Package
    Guidelines and Tools:
    • Business Analysis Approach
    • Information Management Approach:
  • Interviews
  • Reviews
  • Workshops
  • Stakeholders:
    • End User
    • Customer
    • Domain Subject Matter Expert
    • Implementation Subject Matter Expert
    • Tester
    • Any stakeholder
  • Business Analysis Information (communicated)
  • Knowledge Area:
  • Elicitation and Collaboration