Measure Solution Performance


The purpose of Measure Solution Performance is to define performance measures and use the data collected to evaluate the effectiveness of a solution in relation to the value it brings.


Performance measures determine the value of a newly deployed or existing solution. The measures used depend on the solution itself, the context, and how the organization defines value. When solutions do not have built-in performance measures, the business analyst works with stakeholders to determine and collect
the measures that will best reflect the performance of a solution. Performance may be assessed through key performance indicators (KPIs) aligned with enterprise measures, goals and objectives for a project, process performance targets, or tests for a software application.

  • Business Objectives
  • Elements:
    • Define Solution Performance Measures
    • Validate Performance Measures
    • Collect Performance Measures
    Guidelines and Tools:
    • Change Strategy
    • Future State Description
    • Requirements (validated)
    • Solution Scope
  • Acceptance and Evaluation Criteria
  • Benchmarking and Market Analysis
  • Business Cases
  • Data Mining
  • Decision Analysis
  • Focus Groups
  • Metrics and Key Performance Indicators (KPIs)
  • Non-Functional Requirements Analysis
  • Observation
  • Prototyping
  • Survey or Questionnaire
  • Use Cases and Scenarios
  • Vendor Assessment
  • Stakeholders:
    • Customer
    • Domain Subject Matter Expert
    • End User
    • Project Manager
    • Sponsor
    • Regulator
  • Solution Performance Measures
  • Knowledge Area:
  • Solution Evaluation